With the much-anticipated release of IP Office R7 Software, Avaya has effectively provided businesses a new level of advancement in an already feature rich platform and given Nortel CICS/MICS and BCM users a clear migration path.
The IP Office has clearly evolved into an enterprise caliber product in a package priced for the Small to Mid sized market. With features like resiliency, call center, 64 party conference bridge and portal access (which are typically reserved for enterprise type solutions), the IP Office is now capturing the attention of companies with up to 1000 users and up to 32 locations.
The IP Office provides the best of both worlds; a converged communications platform and sophisticated applications for the most demanding companies and a cost effective solution for growing companies to differentiate themselves from competitors through improved customer service, lower costs and enhanced employee productivity.
Some of the enhancements in R7 include:
New 9621 & 9641 IP Phones – Color Touch Screen
New 9608 IP Phone – Digital labels
New 9400 Digital Phone – Digital labels
Expanded Video Options
Validated Recordings
Availability of Skype trunking
SIP trunk configuration templates
Transparent FAX over G.711
Manage up to 32 nodes via 1 Manager interface
See graphical display of each node on world map
New agent and queuing statistics
Immediate failover to backup voicemail
Compatibility with Nortel M & T7000 series digital phones
Compatibility with Nortel 1100 & 1200 series IP phones
Networking between BCM & IP Office
Built in Resiliency – IP Phones automatically failover to secondary IPO retaining full communications capabilities.
One X Portal – Web based communications interface for remote users, home based agents and office workers that require access to voicemail, presence, soft-phone and instant messaging.
VCM Networks - VCM Networks provides industry leading technology products and solutions that enable our clients to communicate effectively and work efficiently. We are committed to providing solutions that reduce costs and solve business problems. As a full service providor VCM provides a complete portfolio of solutions and services including consultation, design, project management, installation, remote and onsite support, monitoring and maintenance.
Thanks for the share!